1 out of 51 of 5Verified purchaseSupport and communication
Surprised by limited support hours
I was quite surprised to find out that the telephonic support hours did not match my working schedule, which made it tough to get help when I actually needed it. I expected more flexibility or at least some support during late or weekend hours, since remote workflows often demand round-the-clock assistance. The chat and email help was slower too, so it didn’t quite compensate. I was hoping for quicker responses because the software sometimes gets tricky during odd hours, especially with the dialer feature. Overall, while the support was polite, the limited hours really stood out to me as an issue I hadn’t anticipated when I signed up for the service.