Surprised by limited hours access
I initially thought the software would be flexible enough to accommodate the hours I work, which often shift depending on client availability. However, I found that access was more restricted than I expected, especially outside of typical business hours. The database feature works fine during the set time frames, and the dialer functions as intended when it is available. But I was surprised when I could not log in or make calls during the evening hours as I had hoped. Signing up and payment went smoothly, and the invoicing process was clear, which I appreciated. The automated updates did not seem to affect my access times, so that was consistent at least. Overall, I feel the software fits a more standard schedule better than the irregular hours many freelancers like me keep. This mismatch has caused some difficulties for my workflow.