Surprised by lack of urgency when things went wrong
When I encountered technical issues, I reached out to customer support expecting a prompt and helpful response, given the nature of the service. What surprised me was how slow the communication was. While they eventually acknowledged my problems, the delay felt longer than I had assumed would be acceptable. There was a lack of proactive updates during the downtime or while the issues were escalated. The support team provided standard troubleshooting steps, but I felt they did not adapt well when the problems were more complex. Still, the telephonic support was polite and professional throughout, which I can acknowledge as a positive. On the plus side, the initial signup and billing processes worked smoothly with clear instructions, so those areas were fine. However, when something genuinely went wrong with the dialer tool during live calls, the support didn’t deliver the level of urgency I expected. Overall, the experience was disappointing primarily because of the slow responsiveness, even though the communication was courteous and the basic processes remained reliable throughout.