Surprised by lack of proactive help when things went wrong
I was a bit surprised by how the support handled issues when something went wrong. At first, I encountered some problems with the dialer tool during a busy period and reached out via phone support. The process started okay, with someone initially taking note of my concern. However, it took multiple follow-up calls over several days for any real progress to be made. The communication wasn't very proactive—I had to push for updates rather than being kept in the loop. Although the automatic updates seemed to function without bothering my workflow, I expected the support to be more swiftly responsive when the software hiccup happened. When finally, a technician walked me through a solution, things did improve, but the wait times and lack of priority assistance were disappointing. I thought the support would have anticipated these issues better and managed the communication flow more professionally.