2 out of 52 of 5Unverified experienceTraining and onboarding
surprised by lack of help when things went wrong
I found it surprising how the training didn’t really prepare me for when problems came up during onboarding. I encountered some errors with the dialer tool and expected clearer guidance or perhaps more immediate support to help fix these glitches. Instead, it felt like the process stalled and I was left figuring out a few things on my own, which slowed me down. The telephonic support eventually responded but it took longer than I thought it should. Signing up and the payment side was fine, so at least I didn’t have issues there. Overall, I thought they would handle setbacks in a smoother way but that wasn’t my experience this time.