Surprised by lack of clear error handling
Overall, I found the training and onboarding experience frustrating mainly because when things went wrong, there was little help available to fix or understand the issue promptly. From the outset, the onboarding flow seemed comprehensive and well-structured, which led me to expect that error handling would be equally robust. However, during the training sessions, I encountered technical glitches like failing dialer connections and database sync problems. Attempts to resolve these problems through the provided telephonic support had long wait times and sometimes unclear guidance. This left me stuck at specific points rather than moving forward confidently. I appreciated that there was some form of follow-up for reported issues, but the turnaround was slower than I anticipated. The training content was solid once accessed smoothly but the interruptions harmed the overall utility. What surprised me most was that such a system meant to facilitate remote workflow seemed to falter in accommodating users who hit technical snags early on in the journey.