Surprised by inconsistent support despite clear training
The training was fairly straightforward and gave me clear instructions on how to use the software. Signing up and setting up payment was simple enough, and the invoicing arrived on time without issues. However, what surprised me was how spotty the telephonic support was during daily use. Sometimes the responses were quick, but other times support took long or couldn’t solve my problem effectively. The calling tools worked fine mostly, and automatic updates ran without a hitch, but the inconsistency in help made managing issues frustrating. I expected support to be as reliable as the rest of the service, but that wasn’t always the case. Overall, the software itself behaved as promised, but support’s uneven response caught me off guard given the initial training was thorough.