Surprised by inconsistent support despite clear processes
I was somewhat surprised by the inconsistency in telephonic support, especially given the clear outline provided during onboarding. While I expected occasional delays, the interruptions and unclear guidance during several calls were disappointing. It seemed that, occasionally, I had to repeatedly explain my issues because the support agents were not fully aligned or updated with the software’s latest changes. Moreover, the need for repeated assistance suggested that certain parts of the training might not have been comprehensive enough. The payment and invoicing process, thankfully, was straightforward and well communicated, which was one positive aspect amid the frustrations. I had anticipated a smoother experience during troubleshooting and preferred not to depend on ongoing external aid, but the current setup leaves one uncertain about when help would arrive or if the solution will be sufficient. I am left wondering if future interactions will improve enough to prevent repeated calls. It is surprising that a product focused on remote workflows would offer such uneven telephonic support. At this stage, I am cautious about relying on this service for future phases without tangible improvements.