Surprised by illogical sequence in billing steps
The steps in the billing and payment process took me by surprise because they were not in a sensible order at all. I remember going through the sign-up part and then immediately being asked for invoice details before I fully understood the pricing or payment schedule, which confused me. There was no clear flow from understanding charges to actually making a payment. Later interactions with support didn't clarify matters much either. I expected perhaps an initial overview before getting into the specifics, but that was missing. The dialer and call tools were okay, but that didn’t compensate for the billing experience. Automatic updates occurred but lacked notification, so I never felt in control. Overall, this disorganized billing sequence made me frustrated and hesitant to continue using the platform despite its features.