Surprised by how well they managed issues when things went wrong
I jumped into WFHI’s offerings quite unsure of what to expect, especially because sometimes software like this doesn’t handle glitches very well. I was pleasantly surprised on multiple occasions. For example, when the dialer crashed during a busy set of calls, their automatic update feature had actually released a patch that resolved the issue quickly without my needing to intervene much. The training was clear and walk-throughs made onboarding easier than I thought even if I did hit some confusing spots early on. My only small reservation is that the invoicing system sometimes took longer than expected to update with recent changes, which led to some waiting on my side. Also, while the telephonic support was generally helpful, there were moments I felt a bit on hold longer than I would have liked. Despite these minor bumps, the overall experience exceeded my expectations, mostly because I felt supported and the system adapted well when things weren’t going perfectly. I didn’t expect that level of polish from a remote workflow product going in, and that stood out most.