Surprised by how well they handled glitches during training
I began the onboarding with fairly high expectations, but what really caught me off guard was how the training program handled things going wrong. During one of the early sessions, the connection dropped unexpectedly, and rather than just rescheduling or giving a vague excuse, they paused the training entirely and sent a quick update explaining the issue. When I had trouble understanding part of the calling tools, support promptly arranged a supplementary session focused on that area. The step-by-step instructions were clear, but what really helped was the patience and willingness of trainers to adjust based on learner feedback. The invoicing was straightforward and transparent, which gave me confidence. I'd say the only downside was sometimes the training sessions felt a bit rushed, especially during practical exercises, which could have used more time. Still, their approach to problems during onboarding was impressively proactive and it helped me feel supported in a very hands-off setup.