Surprised by how well issues were handled but with minor delays
What really surprised me was how the training handled scenarios when things went wrong, which could easily happen with new software like this. When I encountered issues during onboarding, the guides provided were quite practical and easy to follow, but I found the telephonic support a bit slower than I’d hoped at times. On a few occasions, phone assistance took some time to connect, which was frustrating, especially when I needed quick answers to proceed. However, once connected, the support was very thorough and made sure I wasn’t left confused. The automatic updates happened seamlessly with hardly any downtime, which kept my workflow steady. One small reservation I have is that the initial sign-up and invoicing documentation could have been clearer because I had to spend some time figuring out the process on my own. Balancing these factors, I’d say the system’s support was dependable even if it sometimes lagged, showing thoughtful care behind the scenes.