Surprised by how unresponsive the training help was
I was somewhat optimistic about the training and onboarding process because it promised good support and active communication, but I found myself surprised how little responsiveness there actually was. When I had questions about how to effectively use the calling tools and database, I expected quick assistance or at least timely replies. Instead, responses came late or often required multiple follow-ups, which really slowed down my progress. The software itself seemed fine on paper, but without adequate support to walk me through the steps, I struggled initially. This lack of engagement during the onboarding left me wondering whether the training would be worth the time investment. I wish the telephonic support could have been more proactive or at least more accessible because the delays affected how quickly I could get confident using the dialer and managing automatic updates. Given the unresponsiveness, I can't really recommend it right now as a smooth process.