Surprised by how unresponsive the support was
I honestly expected far more responsiveness from the support team when I first started using the software. It took much longer than I anticipated to get any helpful communication, which was quite frustrating. Calling in for help or even just checking on updates felt like a slow and sometimes indifferent process. I had some questions about the invoicing and payment process and hoped for quick clarifications, but that was rarely the case. While the software itself seems fine and automatic updates are in place, the lack of timely support has been a real problem for me. I wish they could be more proactive and quicker in addressing customer queries, especially when issues arise that could interrupt workflow. The delays in communication were the biggest surprise and dampened what could have been a smoother experience.