1 out of 51 of 5Verified customerSupport and communication
Surprised by how unresponsive support was
I was honestly surprised by the lack of responsiveness from WFHI’s telephonic support. When I encountered issues with the dialer and database features, I expected quicker guidance, but it took multiple calls with long wait times just to get basic questions answered. This delay made managing my workflow more difficult than it should have been. Automated updates also seemed to cause some glitches, and nobody was available promptly to assist with those problems. Overall, the support experience was disappointing because I thought they would be more proactive and responsive. This was unexpected given the promises around priority assistance.