Surprised by how unresponsive pre-purchase support was
Right from the start, I found the responsiveness of the sales team to be below my expectations which was surprising given the importance of immediate support when deciding on software. The initial contact was slow, with emails and calls often going unanswered for significant periods. It felt like the people I tried to reach were not quite tuned to the urgency I needed before committing to a purchase. I will say that once the sign-up and payment processes were underway, the invoicing was handled properly and without major issues, which I appreciated. Still, the slow and irregular communication beforehand made me hesitant and slightly frustrated because it interfered with my need to understand how smoothly the onboarding and training components would work. I had questions about the dialer and database features that I couldn't get clear answers to promptly. Overall, my impression of the pre-purchase interaction is that they could improve the attentiveness of their staff. Despite this, I acknowledge the payment system itself functioned as expected, but honestly, I was left wondering if similar delays would occur in technical or support interactions after buying.