Surprised by how unprepared I still felt
I started the training hoping it would clear up a lot of my confusion about using the software and getting everything set up properly. But by the time the onboarding was over, I still felt unsure about many parts. The sessions covered the basics in a kind of fast-paced way, but I found myself needing more time with the calling tools and dialer functions. It seemed like the database feature was mentioned a lot, but I couldn’t really figure out how to use it effectively on my own. I thought the automatic updates might fix some issues, but sometimes they caused things to change without much notice. I kept expecting that the telephonic support would help me gain confidence, but their responses were usually delayed or unclear. Signing up and making payments wasn’t too difficult, but that was one of the simpler parts. I personally was expecting to feel more ready to use the software independently after training. That was the biggest surprise—that I ended the whole process still uncertain about how to manage everything going forward, which was frustrating.