Surprised by how unhelpful support was when things went wrong
I was quite surprised by the level of support I got when issues cropped up with the WFHI software. Despite following the onboarding and training steps carefully, I encountered frequent disruptions in the dialer and database that interrupted my workflow. When I reached out for telephonic support, the response was slower than I expected and not very detailed. It felt like the support team was not fully equipped to handle the technical problems I was facing. The automatic updates, which I had hoped would fix bugs, sometimes seemed to create new glitches instead. On the payment and invoicing side, the process was fine but didn’t offset the frustration caused by software troubles. I had expected a smoother experience especially since the sign-up was easy. Overall, the communication when things didn’t go well was disappointing and caught me off guard because I thought help would be more readily available. The experience has made me very cautious about relying on WFHI software for consistent remote workflow management with confidence in support if issues arise.