Surprised by how unhelpful pre-purchase support was
I honestly wasn’t expecting the process to be this confusing. When I first looked into the software, I thought the sales and onboarding would be straightforward, but it wasn’t. The information given beforehand made it seem like I would be able to handle everything on my own easily. However, after buying and trying to get started, I found many parts of the software confusing and difficult to navigate. I reached out for help, expecting maybe quick and clear guidance, but the support felt a bit slow and not very detailed in explanations. I am still unsure if next time I will be able to manage without additional help, which surprises me because I expected a more user-friendly experience. Maybe I’m just not used to this kind of platform yet, but the whole sales and pre-purchase communication did not prepare me well at all. Overall, I feel frustrated and uncertain about continuing.