1 out of 51 of 5Unverified experienceSupport and communication
Surprised by how unclear their support was
I was really expecting more clear guidance from their telephonic support but ended up feeling more confused after several calls. Despite explaining my technical issues multiple times, the responses I received didn’t instill much confidence that they fully understood my problem. I had hoped the support team would walk me through solutions patiently and ensure I could use their software effectively, but instead I was left trying to make sense of vague instructions alone. It’s tiring to have to repeatedly explain something and still end up unsure if it's been addressed properly. I honestly thought a company providing software and training in remote workflows would have a more reassuring approach on support calls.