Surprised by how unclear the whole billing felt
I expected a straightforward billing and payment process, given the discussions beforehand, but what actually happened was really disappointing. The invoicing wasn’t as clear or as frequent as I thought it would be, which made it difficult to reconcile what I was being charged against the hours supposedly logged. There was also a noticeable lack of confidence in telephonic support; when I reached out with questions, answers were slow and sometimes vague compared to other services I have used. The automatic updates didn’t seem to help clarify anything but rather seemed to introduce new elements I wasn’t prepared for. I also found sign-up and payments more complex and less intuitive than anticipated. Overall, I felt less confident by the end than at the start, surprised by how inconsistent the entire billing system was given my expectations of transparency and ease of use.