Surprised by how unclear some steps were
I went into the training and onboarding expecting a clear, straightforward process, but it surprised me how much was left vague or assumed. While the initial software access was explained decently, when it came to the actual usage of the calling tools and database features, the instructions got confusing. Several parts felt like I had to figure things out by trial rather than being walked through. This was especially true when the system updated automatically; there was little guidance on what changed or how to adjust. Despite this, the invoicing and payment procedure was straightforward and clearly outlined, which I appreciated as it removed a layer of stress. The telephonic support, though not bad, often left me waiting without precise answers, and the priority assistance wasn’t as responsive as I had hoped. Overall, I found the onboarding lacked consistent clarity and flow, making it harder to feel confident in setting up efficient remote workflows. I recognize that some of the features have potential but spending extra time deciphering basic functions was an unexpected hurdle throughout the first week of use.