Surprised By How Uncertain I Felt Even After Training
I must admit I was surprised that even after completing the onboarding and training sessions, I didn’t feel as confident as I had hoped walking away. The material was structured and covered the basics clearly, which was a good start. Yet once I attempted to put what I’d learned into practice using the calling tools and the database features, I encountered situations where I hesitated or wasn’t sure if I was doing them right. Automatic updates seemed to change minor things that sometimes required me to revisit lessons or troubleshoot unexpectedly. Telephonic support was helpful but I felt my questions revealed gaps in my understanding rather than providing reassurance. It felt like I could use more time or perhaps a different format of training to really get comfortable. The billing and payment process was the only part that seemed very straightforward and left no doubts. So overall, I’m left feeling somewhat tentative about using the software independently just yet, even if the initial experience was adequate.