Surprised by how training mixed clarity with confusion
As I went through the training and onboarding, I found the explanations sometimes clear but occasionally lacking. At first, I expected the process to be straightforward since the instructions seemed well laid out, especially concerning setting up the database and dialer configurations. However, some details about the integration of automatic updates and their impact on my ongoing workflow were not as clearly explained as I would have liked. I was a bit unsure whether the telephonic support was meant to be used routinely or only for urgent issues, which made me hesitate in reaching out for help. The sign-up and invoicing portions were clear enough, but the initial training sessions felt like they assumed prior knowledge I did not fully have. On the positive side, certain parts of the onboarding related to the call tools were surprisingly intuitive, and the training did cover most essentials. Overall, I am left thinking maybe I underestimated how much of the workflow would require figuring out on my own after onboarding. So, I guess the main surprise was that while the training explained the basics, the finer points took some additional discovery beyond the sessions.