Surprised by how thorough the onboarding really was
The training started with clear instructions on how to sign up and set up my account, which was easy to follow. Then the onboarding sessions showed me how the calling tools and dialer operate, with live demos that actually helped me understand their functionality better than I expected. I was particularly surprised by how detailed the training was on managing the database—I honestly thought it would be more confusing but it wasn’t. By the end, I felt like I could manage most tasks independently, though I admit I might need a bit of help again for some of the more advanced features down the line. The automatic updates happen without fuss, and support was generally helpful though I’d prefer quicker responses next time. Overall, the order and clarity in the sessions made a big difference for me.