Surprised by how the access hours matched my schedule
When I first started using the software, I was surprised at how well it aligned with my actual working hours. At one point during a typical work week, the dialer feature responded immediately even at odd hours, which wasn't something I expected. However, outside of that moment, there were inconsistencies in availability, with certain database features becoming sluggish or inaccessible at times I usually worked. The onboarding was straightforward enough, but I still found some aspects of accessing updated call lists a bit confusing. Overall, the software did fit my schedule better than I anticipated, but some functionalities didn’t perform consistently throughout the week. It wasn’t always clear if this was due to automatic updates or just server issues. So, while part of my experience was definitely positive, the irregular access did hold me back from giving a higher rating.