Surprised by how support sometimes left me hanging
I found the telephonic support mostly responsive but not always consistent, which was a bit unexpected. When I first signed up, the onboarding flow helped me get a grip on the calling tools and database feature well enough, so that part worked fine. However, during the week, there were times when I needed quick help, and the support team wasn't as prompt or clear as I'd hoped. The dialer software itself did what I expected day to day, but some automatic updates seemed to cause minor hiccups requiring manual fixing. I was surprised that I had to figure some invoicing details on my own, despite the initial instructions. Overall, the software functions met my needs but the support experience was hit and miss. I probably will need to call support again next time given these gaps, but it's not a huge issue so far. The payment and sign-up process was straightforward and transparent, which I appreciated. So, it's a mixed bag — the tools generally worked but I wouldn't call the support or updates seamless just yet.