Surprised by how support fell short this time
I have used several platforms before and honestly expected a better support experience here. The telephonic assistance, which I thought would be quick and helpful, turned out to be quite frustrating for me. Unlike other services where responses are clear and communication flows smoothly, here I felt like every time I called, I had to repeat my issue multiple times to different representatives. It was also surprising how rarely they seemed to understand the specifics of the software’s tools or workflows. I kept hoping the communication would improve as time went on, but even the priority assistance didn't seem much faster or more efficient. The onboarding steps weren’t explained as logically as I would have liked either, which made it harder to trust they were guiding me correctly. Considering my past experiences with other platforms, this felt quite backward. I was really expecting the kind of support that would minimize waiting and reduce repetition, but instead it felt like I spent a lot of time just trying to get answers that should have been straightforward. In the end, this affected how confident I felt about continuing with their software.