Surprised by how steady the support was over time
When I first started with the WFHI software, I wasn’t sure how the support would hold up as I settled into my regular routine. But over the days and weeks, I was actually impressed by how consistently helpful the telephonic support remained. Queries that popped up while using the dialer or managing the database were usually answered quickly and clearly, which was a big relief. The only small downside was occasionally the wait times on the phone during peak hours, which felt a bit longer than I expected. Still, the team's friendly communication made it easier to stay patient. It was reassuring that the support didn’t just work well during the initial onboarding but stayed dependable throughout daily use. Also, the automatic updates rolled in without any hiccups, improving features without disrupting my workflow. Overall, what surprised me most was how the support kept pace with my growing understanding and use of the software. That ongoing responsiveness made a notable difference in how smoothly my remote work setup operated. Given the minor phone wait times, I think this is a solid choice for someone who values steady communication rather than just initial assistance.