Surprised by how smoothly they handled my issues
I wasn’t expecting much when something went wrong, but I was pleasantly surprised by how supporting everyone was when I needed help. They answered my calls quickly and patiently walked me through the issues with the dialer that were causing some missed calls during busy hours. The training had prepared me somewhat, but the real test came during those glitches. I was also impressed that the automatic updates didn’t disrupt my workflow, which made recovery easier. Even the database fixes were done promptly after I raised them via support. Of course, there were moments of waiting, but nothing that felt excessive or frustrating. It really reassured me that if problems arise, they are handled well enough to keep things running. This level of care wasn’t something I fully expected going in, so that was what surprised me the most.