Surprised by how slow your response was
I must say I was quite surprised by how unresponsive you were when I reached out for support. I expected prompt help given this is a paid service, but often my calls and messages went unanswered for longer than I anticipated. When I did get through, the advice was basic and didn't always address my questions fully. It made me feel that you perhaps underestimate the importance of timely communication. While I understand that support isn't always instant, the slow responses disrupted my workflow and caused unnecessary delays. I was expecting at least a little more engagement from your side in resolving issues quickly. This lack of responsiveness definitely affected my confidence in the service, and it's something you should improve if you want to keep users satisfied and motivated to continue using the platform.