Surprised by how slow you were to get me started
I honestly did not expect the onboarding process to stretch this long. From the moment I signed up until I was finally able to use the software and calling tools effectively, the delay really surprised me. While other platforms have at least offered faster initial access or clearer communication early on, your sign-up and invoicing process dragged. Even after completing payment, getting telephonic support involved waiting and some back-and-forth that could have been streamlined. It was frustrating trying to figure out the database features when documentation or training was not immediately available. I’m willing to admit that the software itself functioned well once running, and automatic updates didn’t disturb the workflow. But your communication and push to help me get fully started left much to be desired. I expected better coordination and speed from a service promising to help remote workflows; the surprise was mainly how slow you were at getting me up and running.