Surprised by how slow things moved when problems arose
When issues unexpectedly cropped up during my use of the software, I found the support and communication somewhat underwhelming. The telephonic help did eventually address my concerns, but the wait times occasionally felt longer than reasonable. It wasn’t entirely bad since the staff remained polite and attempted to clarify things. However, the resolution process lacked the urgency I had hoped for when things went wrong. Additionally, the communication channels didn’t always seem synchronized, which added a bit of frustration. I had expected faster and more direct assistance given the software’s emphasis on remote workflow efficiency. On the plus side, the priority assistance option appeared to offer better response times, though I didn’t make extensive use of that service. In summary, while the support wasn’t completely ineffective, it left me somewhat surprised at the delay and seemed to fall short of what I anticipated from a paid service offering.