Surprised by how slow the sales follow-up was
My experience during the pre-purchase phase was a bit frustrating because the follow-up from sales wasn’t as streamlined as I had expected. On a daily basis after my initial inquiry, I found that communication was intermittent; sometimes I’d hear back promptly, other times not for hours. This inconsistency made me unsure about the service’s responsiveness. Although the online information and training materials were fairly clear and helpful, I kept wondering if the person I spoke with understood my specific setup needs. That small reservation lingered even as they answered my questions. Admittedly, the software demonstration worked well, and I got to test the calling tools during trial access, which I appreciated. Still, the slow and patchy sales support left me wanting more clarity upfront before committing. It was a little surprising given the complexity of workflows the software seems to handle. While I recognize the product itself has potential, the consistency of pre-sales communication is something I’d want improved.