Surprised by how slow the response was
I expected the telephonic support to be better given the price, but honestly, I was surprised at how slow and sometimes unclear the communication felt. When I called, it often took more than a few minutes to get a response, which affected my workflow as I was trying to understand how automatic updates affected the database feature. One positive was that the people I eventually talked to were polite and tried to be helpful, so I can't say their attitude was poor. However, the inconsistency in their responses was frustrating because sometimes calls got dropped or the advice wasn’t immediately clear about the dialer setup. I had to try multiple times to figure out the invoicing process after sign-up, which wasn’t what I had hoped for. Overall, the experience was more cumbersome than I had anticipated, mainly due to the support responsiveness rather than the product itself.