Surprised by how slow and repetitive the onboarding was
When I decided to try out this platform, I expected the training and onboarding to be clear and efficient, but that wasn’t exactly my experience. The sessions involved a lot of repetition that didn’t feel necessary, and I ended up waiting around during some parts while the trainers set up or explained things that I had already understood. I was hoping for a more streamlined start, especially because I was eager to get the software integrated with my existing workflow and start using the calling tools and database features effectively. On the upside, some parts of the training were useful for understanding the automatic updates and new features, but the slow pace made the overall process frustrating. Signing up and sorting out payment was relatively straightforward, but the time spent waiting during onboarding made an otherwise promising product feel like a delay. I think with less waiting and repetition, the training could be much more efficient, but as it stands, it was a bit of a surprise how long and slow it actually was.