Surprised by how slow and repetitive it was
My experience with the training and onboarding process was quite frustrating due to repeated delays and waiting times. Early on, I expected to get through the sessions quickly but I ended up needing far more repetitive guidance than anticipated. The software setup seemed complicated, and every step required waiting for automatic updates or support responses. When configuring the calling tools and exploring the database, it wasn’t clear if I was doing it right because the interface lacked clarity. Telephonic support took a long time to connect and when they did, I needed to explain my issue multiple times. I was also surprised how the invoicing and payment process didn’t have clearer instructions, which added to the wait. Overall, the whole process felt inefficient for me, and I doubt I will benefit much from it as the training didn’t really equip me well enough. Waiting repeatedly between steps drained time and my patience with the software’s usability and onboarding.