Surprised by how repetitive and slow the process was
When I first reached out to learn more about WFHI's offerings, I didn't expect the sales and pre-purchase process to be this drawn-out. Initially, I filled out a form and was told someone would call, which happened after a long wait. Then came multiple calls repeating the same information over and over, which was frustrating given that I had already understood the basics from the website. It felt like the communication wasn't efficient — repeating the same questions and clarifying points I thought had been settled. I was surprised at how long it took just to get basic details sorted, like pricing and invoicing options. That waiting and repeating made me lose some confidence in their process. On the bright side, once they explained the payment steps clearly, that part went smoothly. But overall, the extended back-and-forth and waiting time before deciding felt longer than it should have been for what was being offered.