Surprised by how quickly things moved forward
Reflecting on my experience since first exploring WFHI’s offerings, I have to say I was somewhat surprised by the pace at which I was able to get up and running. Initially, I expected the sign-up and sales process to take longer, with more back-and-forth and waiting. Instead, after initial inquiries and reviewing options, the process for getting access to the software and training started moved fairly quickly. The invoicing and payment process was not overly complicated, which helped avoid delays. Only a slight negative was that the learning curve during onboarding took a bit more time than anticipated, but that was understandable given the number of features involved. By now, I feel I have a handle on how the database functions connect with the calling tools and how automatic updates will keep things current. While some elements weren’t as fast as I first thought, overall the transition from initial contact to functional use was smoother and faster than expected. That was the biggest surprise—how little friction existed in the setup phase when I had braced myself for more complexity.