Surprised by how quickly support replied
I honestly didn’t expect such a quick response when I reached out for help during the training phase. Usually, I find these kinds of remote workflow platforms can be pretty slow at returning answers, but telephonic support here felt immediate and attentive. They answered my questions clearly and didn’t jump me from one person to another. But I must say, even with this quick support, some of my doubts took a while to fully clear because the software has many layers to it. The calling tools and dialer were explained well but getting them fully operational took a bit of back and forth with support. The onboarding flow itself was smooth, but the real surprise was how much effort support seemed willing to put in during odd hours. The invoicing and payment steps were simple enough, but I wasn’t sure at first if my invoice was generated correctly until I confirmed it with support. That made me realize how important fast and responsive people are, especially when starting out with a new system. Overall, I came away impressed by how swiftly they replied but also aware that some patience is required when dealing with the details of training and setup.