Surprised by how quick your support was
You really surprised me with how responsive the support team was when I had issues accessing parts of the software. Usually, with services like this, it feels like you’re on hold forever or emails take days to get a reply. But you seemed to answer my queries quickly over the phone and walk me through what I needed step by step. On the other hand, some parts of the software took quite a while to load, or the database updates didn’t sync immediately which was frustrating. I expected more seamless software behavior from the start. So, while you did well with the human support side of things, the actual software and system responsiveness sometimes lagged behind and caused small delays. Still, having you ready to assist made the experience less annoying than it could have been. I hope improvements keep coming for the software side to match the good support service.