Surprised by how quick the early responses were

Surprised by how quick the early responses were

I had some slight reservations going into the sales and pre-purchase process because often companies can be slow to answer or miss details. But the responsiveness surprised me positively. Although there were moments when I waited a bit for a follow-up, overall their communication was timely and they clarified the software features fairly clearly. The onboarding flow started smoothly too, which helped me get a feel for the dialer and database tools quickly. That said, the invoicing info could have been clearer from the outset to avoid confusion. Still, it was refreshing how they balanced automated steps with available support when I needed it, which made me feel the investment was well-managed.