Surprised by how promptly people replied
The responsiveness from the WFHI team during pre-purchase interactions really surprised me. Usually, I expect some delay or back-and-forth emails, but they were quick to address my questions. This made the sales process smoother and clearer than I thought it would be. Despite that, I felt the initial explanations about certain features could have been more complete. It wasn't always obvious what all was included in the software and training, so I had to read through some documents carefully on my own. Still, the fact that any queries I had were met with fast responses made me comfortable moving forward. It created a good impression as it showed they cared about prospective customers. The sign-up and payment steps were straightforward too, with minimal confusion. I just wish the initial details about the product and services were a bit more transparent from the start, to avoid the small doubts I had during the early phase.