Surprised by how pre-purchase glitches were handled
The sales and pre-purchase process surprisingly didn't go as smoothly as I expected from a software provider like you. At first, the sign-up system had a technical hiccup where my payment details didn't save properly, requiring me to repeat the entry multiple times. I was a bit taken aback by this initial snag. Though your telephonic support attempted to assist, the hold times were longer than I had anticipated, which was frustrating during a busy workday. Despite this, the pre-purchase information provided in your communications was clear, and once the transaction finally went through, the invoicing arrived promptly and was easy to understand. My small reservation is that the system could benefit from more robust error handling and faster support response to address such issues quickly. I acknowledge the eventual smooth continuation with onboarding and software setup, so I appreciate that the problems didn't persist beyond the early stages. However, that early frustration did leave an impression on me.