Surprised by how patient support team was
Initially, I was a bit skeptical about how support would handle my issues, especially when the dialer had occasional glitches during peak hours. However, the telephonic assistance turned out to be more patient and understanding than I expected. They walked me through several troubleshooting steps without making me feel rushed, which boosted my confidence in using the features. At the same time, there were moments when I wished the reply times were quicker, as the workflow did slow down a little during waiting periods. The onboarding and training were thorough but left me with a slight reservation about the complexity of some functions. Despite that, the automatic updates happening seamlessly in the background were a nice touch, reducing manual overhead. So overall, it was a learning curve, but the surprising patience of the support team made it manageable and somewhat reassuring.