Surprised by How Often It Glitched After Initial Setup
I was initially hopeful about the onboarding and training process here because the first day went relatively smoothly. The step-by-step tutorials were clear enough, and the sign-up and invoicing looked straightforward. However, as I moved into regular day-to-day use during my second week, I encountered several issues that really took a toll on my frustration levels. The training videos covered the basics well, but they didn't prepare me for the frequent software freezes and dialer malfunctions that happened whenever I tried to access the calling tools repeatedly. I appreciated that automatic updates seemed to try to fix bugs, yet the problems persisted and slowed down my workflow. Adding to the challenge was that telephonic support was often unavailable or slow to respond, which left me stuck with a database feature that did not integrate smoothly with my existing systems. While the initial onboarding walkthrough was fine, it felt like little attention was given to ensuring the setup worked sustainably day to day. I was surprised that despite clear invoicing and a smooth sign-up, the training and software's ongoing behavior didn't meet my expectations. Overall, I found that the onboarding got me started well but did not sustain a good experience in practice.