Surprised by how much was upfront, not ongoing

Surprised by how much was upfront, not ongoing

I was honestly surprised by how much of WFHI’s setup required a one-time configuration rather than continuous back-and-forth. Initially, I thought I'd be calling repeatedly to get assistance, but most of the tuning and database setup happened right at the start. That said, the telephonic support wasn't as helpful later on when I needed some follow-up guidance about the dialer usage. It honestly felt like the support was more focused on onboarding than on ongoing use, which was disappointing. On the plus side, the software updates happened smoothly on their own, so I didn’t have to worry about that part. But overall, the experience left me wishing for more continuous assistance rather than this front-loaded setup process.