Surprised by how much was self-taught
Going into the service, I assumed that telephonic support would handle most issues quickly, but I found that quite a bit had to be figured out on my own. The initial training was helpful, but afterward, much of the understanding of the software features like the dialer and database came from trial and error, which was unexpected. I anticipated more proactive communication and hands-on guidance throughout the process. The automatic updates improved some functions, but without regular explanations about those changes, they sometimes caused confusion. Payment and invoicing were consistent, which matched my expectations and was one area that didn't require extra intervention. While the support was available when contacted, I expected them to be a bit more involved in walking through technical adjustments instead of just waiting for me to call back. This gap forced me to spend more time independently solving problems, which wasn't what I expected. Still, the software has potential if there were more thorough, ongoing communication to ease use and get better results.