surprised by how much was self-guided in onboarding
Starting with WFHI, I was pleasantly surprised, but also somewhat challenged by how much of the training and onboarding I ended up figuring out on my own. The materials provided were thorough, yet the actual setup required a bit of trial, especially when integrating the database feature with our existing workflow. I expected more hand-holding through the initial dialer configuration, but instead I found myself experimenting to see what worked best. That said, this self-directed approach meant I learned a lot by doing, which felt rewarding and helped me retain the process better. The automatic updates kept the software intuitive, so I wasn’t constantly stuck. While I could have welcomed slightly more structured guidance, the freedom helped me tailor the experience effectively. Overall, it has been a warm introduction that balances support with independence, though I imagine some users might want additional walkthroughs in the future.