4 out of 54 of 5Verified purchaseSupport and communication
Surprised by how much was ongoing, not just one-time
I initially thought most of the setup for the WFHI software and training would be a one-off effort, but I was quite surprised to find there's a significant amount of ongoing support involved. While the initial onboarding was thorough and helped me start using the calling tools and database features, adjustments and updates kept coming in, which meant I had to dedicate regular time to learning. The telephonic support was helpful in these phases, but I wish that the process was made clearer at sign-up. Still, the priority assistance made resolving issues much smoother, and overall, this ongoing aspect is something users should be ready for if they want to keep their workflow efficient.